Pro-actions - Business Improvement Specialists

Helping you build a remarkable business

03333 440 517

Facebook Twitter LinkedIn Google+

Go back

Sales – A Data Driven Process

Posted on 28/04/2015, 09:14

I was speaking on “Improving Your Sales” at a recent event and started with capturing the key sales issues faced by the businesses present; the list included demonstrating a need / describing the benefit; generating and converting leads; commoditisation / focus on price; closing the sale.

During the discussion it became apparent that many of the businesses present had a hap hazard approach to sales, often relying on “the sales professional” to win business and were deeply frustrated with the variability of their results.

Far from sales being the domain of the sliver tongued, gift of the gab salesman, the best companies have a well-defined process and key performance metrics that they constantly monitor and strive to improve. So what does a sales process look like? Well they vary from company to company (it must be Your process) but they each have key common steps:

The starting point of the process is finding leads and building a relationship and this part has a heavy overlap with marketing.



Need recognition follows; what is the problem the customer has? “Where is the pain?” Only once you have identified this can you move on to the next phase

Formulating the solution should always have at its heart the customer pain point and should always be a single minded statement of the benefit your solution provides, establishing clear value attributable to solving the problem.

Closing the sale becomes much simpler when you have demonstrated that the benefit of your solution is the removal of the customer’s problem. It boils down to the answering of questions designed to support your benefit assertion; the evidence required to back up your claim.

The final part of the process is delivery and should always include an evaluation of the process; what has been learnt; what could be improved?

Many companies describe the sales process in the form of a funnel and collect data at each stage. For example, see the diagram below:


Each stage of the process has been broken out and data is collected allowing the management team to understand the effort required to produce a sale, assess performance, offer training and forecast results. The result is a continually optimising process delivering a consistency of result with early identification of problems!

Want to talk further with your business coach?


Marketing series #3: Don’t settle for Fluffy!

It’s not only Hagrid’s three headed beast of Harry Potter fame that goes by the name Fluffy. Marketing has been “accused” of being ‘fluffy’ by which it is meant that it is not measurable, not accountable and it is unclear how it impacts the business.

Read More

Marketing series #2: ‘Is your marketing fit for the digital age?’

So you have your marketing plan sorted out (if not, see our previous blog in this series for some useful pointers).  Now you just need to make it happen.

Read More

Marketing series #1: ‘Those that plan … win!’

Those that plan … win! A good marketing plan dovetails with your business plan. Together they act as a navigation system for your business: assessing the conditions and setting the strategic direction.

Read More