Posted on 24/10/2016, 11:08
Many SMEs don’t have a marketing plan at all and those that do are often dis-satisfied with the result; too general, covering too long a period (12 months in some businesses is a long time), not adaptable to changing circumstances or quickly out dated.
In a recent survey nearly half of all SME owners indicated they don’t know whether there marketing is effective
A Living Document
A marketing plan should be a living document, reviewed regularly and adjusted based on current market conditions and the results to date. No plan is perfect. Your assumptions may be excellent and planning / implementation great but the real test is results. Expect to make adjustments as you review the results of the actions you take.
Reviewing your plan on a regular basis is critical to your success. Your marketing plan should contain specific targets and key performance indicators (for more on key performance indicators see http://pro-actions.com/what-is-a-kpi/). Before reviewing your plan decide exactly what you’ll review and set action standards for when things don’t quite go according to plan.
The frequency with which you should evaluate your progress and make corrections in your sales and marketing depends on your business. For example for an event marketing company that works on 4 week cycles to market an event reviewing the results after a month would lose the ability to change the approach and might result in poorly attended events. In some businesses there may be a need to look at weekly reviews; more commonly monthly or quarterly reviews are appropriate.
What should you be looking out for?
The biggest give away is that the marketing activity is not delivering the intended result. For example the promotion of a new product not delivering the interest / leads / sales desired or your content marketing not delivering the reach / web visits / actions desired.
Time to change the market plan? Not necessarily. It is certainly time to rework copy, review design and looking at implementation. The essence of marketing is testing; test different formats, offers, pricing, lists and channels. If after all the testing there is still no momentum then it is time to go back to the plan and re-think the strategy!
Another reason that the marketing plan may require adjustment is a sudden change in conditions impacting your business; market changes, new competition or technology, any other factors affecting your business; the impact of Brexit on Sterling for example.
Troubleshooting your plan
The key lies in the objectives, targets and key performance indicators set up at the beginning of the plan. These will be tailored to suit your business and careful scrutiny of the data will give you invaluable insights. You will be able to pinpoint which elements of your strategy aren’t working by looking at the numbers, for example:
What do you want to achieve in your business? Every owner manager had their reasons for why they started out on that journey – what are yours? And more importantly, are they still valid, are you on track, or are your hopes and desires being frustrated?Read More
It’s not only Hagrid’s three headed beast of Harry Potter fame that goes by the name Fluffy. Marketing has been “accused” of being ‘fluffy’ by which it is meant that it is not measurable, not accountable and it is unclear how it impacts the business.Read More
So you have your marketing plan sorted out (if not, see our previous blog in this series for some useful pointers). Now you just need to make it happen.Read More